While the statistics underline the service revolution taking place in the world today, the big changes rocking the sector present their own set of challenges. With international trade in services now the driver of economic growth in developed and developing…
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Mobile devices have come a long way since they first entered our lives all those years ago. In terms of banking functions alone, we can now open bank accounts, review our transaction history, transfer money to other people, pay for…
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Faulty goods and substandard services are a significant cost, both to the consumer and society as a whole. A UK study, for example, showed that problems with unsatisfactory goods and services set the country back more than 6 billion pounds per…
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